If you’re experienced using agile approaches, have good collaboration skills, eagerly embrace complexity and thrive on rapid response times, then your talents are in demand. The PMI Agile Certified Practitioner (PMI-ACP)® formally recognizes your knowledge of agile principles and your […]
7391X Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation Exam
Avaya Aura® Call Center Elite manages the collection, queuing, assignment and delivery of voice work items to appropriately skilled agents in the contact center. Intelligent routing and resource selection features, determines if customers should be served by the least busy […]