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Updates to the exam
Our exams are updated periodically to reflect skills that are required to perform a role. We have included two versions of the Skills Measured objectives depending on when you are taking the exam.
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Note
The bullets that follow each of the skills measured are intended to illustrate how we are assessing that skill. Related topics may be covered in the exam.
Note
Most questions cover features that are general availability (GA). The exam may contain questions on Preview features if those features are commonly used.
Skills measured as of January 30, 2024
Audience profile
As a Microsoft Teams administrator, you manage and maintain internal and external collaboration and communication solutions using Teams and Microsoft 365.
You’re responsible for configuring and managing teams, channels, chat, apps, calling, meetings, and events. You manage:
Phone numbers and services for Teams Phone.
Operational aspects of Teams clients and devices.
You collaborate with owners of other workloads, including:
Networking
Identity
Licensing
Information management
User adoption
You work with collaboration and communication system engineers to implement advanced Teams Phone and Teams Rooms scenarios. You plan and implement governance, security, and compliance for Teams.
As a candidate for this exam, you should have a working knowledge of Microsoft 365 services, including:
Microsoft 365 groups
Microsoft SharePoint Online
OneDrive
Exchange
Microsoft Entra ID
You should understand the options for integrating and extending Teams with other apps, including:
Microsoft Viva
Power Platform
Third-party apps
Custom apps
Skills at a glance
Configure and manage a Teams environment (45–50%)
Manage teams, channels, chats, and apps (20–25%)
Manage meetings and calling (15–20%)
Monitor, report on, and troubleshoot Teams (10–15%)
Configure and manage a Teams environment (45–50%)
lan and configure network settings for Teams
Calculate network bandwidth capacity for Teams voice, video, meetings, and live events
Analyze network impact by using Network planner
Specify network ports and protocols used by Teams
Specify optimal network architecture for Teams
Assess network readiness and connectivity by using the Microsoft Teams Network Assessment Tool and Microsoft 365 network connectivity test tool
Manage security and compliance settings for Teams
Identify licensing requirements for security and compliance features
Specify security and compliance alert policies for Teams
Choose appropriate Teams administrator roles
Plan and configure Enhanced encryption policies
Plan and configure threat policies in Microsoft 365 Defender
Plan and configure retention policies
Plan and configure sensitivity labels and policies
Plan and configure data loss prevention (DLP) policies
Plan Conditional Access for Teams
Plan and configure information barrier (IB) policies
Identify appropriate use cases for communication compliance and insider risk management
Plan and implement governance and lifecycle management
Identify licensing requirements for advanced lifecycle management of teams
Identify where Teams stores content
Plan and manage update policies, including Public Preview, Office Insider, and Targeted release
Create and manage policy packages in Teams
Plan and configure policy assignment for users and groups
Configure settings for Microsoft 365 group creation
Configure an expiration policy for Microsoft 365 groups
Configure a naming policy for Microsoft 365 groups, including blocked words
Archive, delete, or unarchive one or more teams
Restore or troubleshoot the deletion of a Microsoft 365 group
Identify when to use Microsoft Entra Access reviews for Teams and Groups.
Perform operations for Teams by using PowerShell
Configure and manage external collaboration
Identify licensing requirements for external collaboration
Configure SharePoint Online and OneDrive external sharing settings
Configure External access in the Microsoft Teams admin center
Configure External collaboration settings in Microsoft Entra ID for guest access
Configure guest access and sharing in the Microsoft Teams admin center, Microsoft 365 admin center, or Microsoft Entra admin center
Control guest access to a specific team, including sensitivity labels and Microsoft Entra ID
Remove guests from Teams, including from a team or a tenant
Configure shared channels for external access
Configure and manage cross-tenant access for B2B direct connect in Microsoft Entra ID for shared channels
Manage Teams clients and devices
Identify licensing requirements for Teams Phone and resource accounts
Identify licensing requirements for Teams devices
Manage configuration profiles for Teams devices
Configure Teams Rooms accounts and systems
Manage device settings and firmware
Manage Teams device tags
Provision and configure remote sign-in for new devices
Manage teams, channels, chats, and apps (20–25%)
Create and manage teams
Plan for a Microsoft Teams rollout by using Advisor for Teams
Create a team by using the Microsoft Teams admin center, Teams client, or the Teams PowerShell module
Create a team from an existing Microsoft 365 group, SharePoint site, or team
Create a team from a template
Create and manage Teams templates and template policies
Manage the membership of a team
Assign and modify user roles in a team
Manage a team in the Microsoft Teams admin center
Manage Teams environment settings in the Microsoft Teams admin center
Configure privacy and sensitivity settings for Teams
Manage channels and chats
Recommend channel types, including standard, private, and shared
Add, edit, and remove channels
Manage Teams channel settings
Create and manage teams policies for channels
Manage private and shared channel membership
Create and manage messaging policies
Manage apps for Teams
Manage Org-wide app settings in the Microsoft Teams admin center
Create and manage app permission policies
Create and manage app setup policies
Manage permissions and consent for apps, including blocking apps
Recommend appropriate extensibility options, including apps, connectors, tabs, meetings, and messaging extensions
Manage purchasing of apps in the Teams app store
Customize the appearance of the Teams app store
Customize the branded experience of an app
Upload an app to Teams
Manage meetings and calling (15–20%)
Manage meetings and events
Recommend meeting types, including live events, webinars, and virtual appointments
Enable enhanced meeting features for a user by assigning Microsoft Teams Premium licenses
Configure meeting settings
Create and manage meeting templates and template policies
Create and manage meeting policies
Create and manage conference bridges
Create and manage audio conferencing policies
Plan and configure live events settings and policies
Manage phone numbers and services for Teams Phone
Evaluate Public Switched Telephone Network (PSTN) options, including Calling Plan, Direct Routing, Operator Connect, and Teams Phone Mobile
Add, change, or remove an emergency address for an organization
Provision and manage phone numbers for users, services, and conferencing bridges
Assign, change, or remove a phone number for a user or a resource account
Create and manage resource accounts in the Microsoft Teams admin center
Manage voice settings and policies for users
Create and manage voicemail policies
Configure auto-attendants and call queues
Create and manage calling policies
Monitor, report on, and troubleshoot Teams (10–15%)
Monitor and report on Teams
Monitor and report on voice and meeting quality
Report on Teams usage, including team activity, app usage, active users, per-meeting metrics, and storage usage
Monitor and report on the creation and deletion of teams
Monitor and report on guest access
Monitor the Microsoft 365 network connectivity test tool
Manage feedback policies
Troubleshoot audio, video, and client issues
Collect client-side logs
Clear the Teams client cache
Troubleshoot issues by using self-help diagnostics for Teams
Troubleshoot Team client installation and update issues
Troubleshoot sign-in issues to Teams
Sample Questions and Answers
New Topic: Topic 1, Contoso, Ltd
Overview
This is a case study. Case studies are not timed separately. You can use as much exam time as you
would like to complete each case. However, there may be additional case studies and sections on
this exam. You must manage your time to ensure that you are able to complete all questions included
on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is
provided in the case study. Case studies might contain exhibits and other resources that provide
more information about the scenario that is described in the case study. Each question is
independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your
answers and to make changes before you move to the next section of the exam. After you begin a
new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane
to explore the content of the case study before you answer the questions. Clicking these buttons
displays information such as business requirement, existing environment, and problem statements. If
the case study has an All Information tab, note that the information displayed is identical to the
information displayed on the subsequent tabs. When you are ready to answer a question, click the
Question button to return to the question.
Overview
Contoso, Ltd. is a pharmaceutical company that has 3,000 users in offices across North America.
Existing Environment
Active Directory
The network contains an on-premises Active Directory domain. All user accounts are in departmental
organizational units (OUs).
Microsoft Office 365
All users are assigned a Microsoft Office 365 E5 license and are enabled for the following services:
Microsoft Yammer
Microsoft Exchange Online
Microsoft SharePoint Online
Microsoft OneDrive for Business
Azure Active Directory (Azure AD)
Azure AD
dynamic group membership
Microsoft Skype for Business
Contoso has an on-premises deployment of Microsoft Skype for Business Server 2015. All the latest
cumulative updates are installed on all the servers. The following services are used in Skype for
Business Server 2015:
Meetings
PSTN calling
Instant messaging (IM)
Federation to external companies
Departments
Contoso has the following departments:
IT
Sales
Human resources (HR)
Research and deployment (R&D)
All groups are created by using dynamic group membership that use the department attribute.
Requirements
Business goals
Contoso identifies the following business goals:
Migrate the maximum number of users to Microsoft Teams.
Minimize administrative effort.
Device requirements
Contoso identifies the following device requirements:
Replace Skype for Business IP phones with Microsoft Teams phones.
All Microsoft Teams phones must be set to lock automatically after 60 seconds.
Meeting and Live Event Requirements
Contoso identifies the following meeting and live event requirements:
Requirement1: Guest users must be able to join live events.
Requirement2: Guest users must always wait in a meeting lobby.
Requirement3: Contoso users must always bypass the meeting lobby when they join by using the
Microsoft Teams client.
Requirement4: After the upgrade to Microsoft Teams, all meetings must be scheduled by using
Microsoft Teams.
Calling Requirements
Contoso identifies the following calling requirements:
Migrate all existing auto attendants and response groups to Office 365.
Minimize the on-premises PSTN infrastructure.
Technical Requirements
Guest users must be prevented from making private calls.
Security Requirements
Contoso has the following security requirements for the Microsoft Teams deployment:
The number of ports allowed on the company?s firewall must be limited.
Team names must be prevented from containing the name of any products produced by Contoso.
Users in the R&D group must be prevented from sending chat messages to users in other
departments.
To meet the company?s compliance policy, users in the sales department must continue to use onpremises
Skype for Business for IM and calling only.
Pilot Project
Contoso begins a pilot project for the upgrade to Microsoft Teams.
You identify the following issues during the pilot project:
Microsoft Teams users report that they often receive continuous notifications from the Microsoft
Teams client for 20 minutes.
Two pilot users in the HR department report that they are not members of the HR team.
QUESTION 1
You need to configure the environment to meet the security requirements for the R&D group.
What should you do first?
A. Start the information barrier policy application.
B. Add an identity provider.
C. Create two information barrier segments.
D. Create one information barrier policy.
Answer: C
Explanation:
Create information barrier segments first, then create information barrier policy based on the
segments then start the information barrier application.
QUESTION 2
You need to configure the user accounts of the sales department users to meet the security requirements.
What should you do for each user?
A. From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Skype for Business with Teams collaboration and meetings coexistence mode.
B. From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollab cmdlet.
C. From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName Islands cmdlet.
D. From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Skype for Business coexistence mode.
Answer: A
QUESTION 3
You need to resolve the notification issues identified during the pilot project.
What should you modify?
A. the global meeting policy
B. the global messaging policy
C. the org-wide Teams settings
D. the app permission policy
Answer: B
QUESTION 4
You need to configure the environment to meet the technical requirements for guest users.
What should you modify from the Microsoft Teams admin center?
A. the global app permission policy
B. the Org-wide settings
C. the global meeting policy
D. the global messaging policy
Answer: B
Explanation:
Microsoft Teams admin center > Org-wide settings > Guest access > Make private calls = off.
QUESTION 5
You need to resolve the membership issues for the two pilot users.
What should you do?
A. Modify the department attribute of both users.
B. Invite both users to the HR team.
C. Add both users to the HR group.
D. Modify the privacy level of the HR team.
Answer: A
QUESTION 6
HOTSPOT
You need to recommend which inbound ports to the network and outbound ports to Office 365 must
be allowed on the company?s firewall after the planned upgrade. The solution must meet the
security requirements.
Which inbound and outbound ports should you recommend? To answer, select the appropriate
options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
QUESTION 7
You need to configure the user accounts of the sales department users to meet the security requirements.
What should you do for each user?
A. From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName SfBWithTeamsCollabAndMeetings cmdlet.
B. From the Microsoft Teams admin center, set the Microsoft Teams upgrade policy to Islands coexistence mode.
C. From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName Islands cmdlet.
D. From PowerShell, run the Grant-CsTeamsUpgradePolicy -PolicyName SfBOnly cmdlet.
Answer: A
QUESTION 8
You need to configure the environment to meet the security requirements for team names.
What should you do?
A. From the Security & Compliance admin center, create a sensitivity label and a sensitivity policy.
B. From the Microsoft Teams admin center, modify the Teams setting policies.
C. From the Azure Active Directory admin center, upload a blocked word list for the group naming policy.
Answer: C
QUESTION 9
HOTSPOT
During the pilot project, you review the global policies in the Microsoft Teams admin center.
Contoso has a global meeting policy configured as shown in the following exhibit.
Contoso has a global live events policy configured as shown in the following exhibit.
For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
QUESTION 10
You need to configure the environment to meet the device requirements for the Microsoft Teams phones.
What should you do from the Microsoft Teams admin center?
A. Create a configuration profile
B. Modify the Teams settings
C. Create a meeting policy
D. Create a calling policy
Answer: A