MB-200 Microsoft Dynamics 365 Customer Engagement Core (beta)

MB-200 Microsoft Dynamics 365 Customer Engagement Core (beta)

Languages: English
Audiences: IT Professionals
Technology: Microsoft Dynamics 365

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Perform Discovery, Planning, and Analysis (5-10%)
Create and Validate Documentation
May include but is not limited to: Create high-level entity relationship diagram, create and document mock-ups, identify document data for migration and integration, determine out of the box (OOB) functionality, validate functional requirements, select artifacts necessary for a proof of concepts (POC) of functional solution designs
Perform continuous collaboration with customer
May include but is not limited to: Identify collaboration tools, perform an audit, identify artifacts to be recorded in change logs, select between managed and unmanaged solutions, identify components for entities

Manage user experience design (20-25%)
Create and Configure Apps
May include but is not limited to: Configure settings to meet minimal capabilities, configure out of the box and custom items to meet minimal capabilities specified, create and configure dashboards, create and configure forms, create and configure charts, create and manage reports, create and configure views, design site map, export or Import Field Translation, configure mobile settings
Create and Configure Templates
May include but is not limited to: Identify available templates in Dynamics 365, create email templates, create Excel templates, create Word templates
Create and manage processes
May include but is not limited to: Configure a business rule, configure a business process flow, configure a workflow

Manage Entities and Data (15-20%)
Modify an existing data model
May include but is not limited to: Create new or modify an existing entity, create new or modify existing relationships, create new or modify existing fields, manage accounts and contacts
Import and export Data
May include but is not limited to: Import data by using the import data wizard, export data from Dynamics 365, create data templates, choose file types to upload into system, identify Source Fields to Dynamics 365 Fields mapping, save mappings to template
Manage Data
May include but is not limited to: Perform data cleanup, mitigate data loading risks, mitigate excessive database growth, configure bulk record deletion, configure duplicate detection setting

Implement Security (5-10%)
Configure security in Office 365
May include but is not limited to: Identify Dynamics 365 security role assignments, add Users to Security Group Administration
Configure security settings
May include but is not limited to: Manage security roles, manage users, manage teams, create and manage field security profiles, configure hierarchy security

Implement Integration (15-20%)
Configure Outlook add-in
May include but is not limited to: Identify required client software requirements, identify required server software requirements, configure Server-Side Sync, develop a plan to deploy Outlook App to Users, perform unit testing, identify minimum application and operation system environments
Configure email integration
May include but is not limited to: Configure email mailboxes, configure email protocols, configure email settings, enable server-side synchronization, enable Dynamics 365 App for Outlook
Integrate with Office 365
May include but is not limited to: Determine enabled Office 365 capabilities, design SharePoint online folder configuration architecture, create SharePoint sites and document locations, integrate OneNote, integrate OneDrive for Business, configure integration with the Office 365 toolset, validate integrity of data in SharePoint, integrate data by using Excel data online
Create, configure, and maintain Microsoft Flows
May include but is not limited to: Create service connections, configure source and target fields, create, validate, and execute Microsoft Flow logic, share flows with other users

Perform Solutions Deployment and Testing (25-30%)
Manage environments
May include but is not limited to: Determine whether to use managed or unmanaged solution, determine subcomponents to include in solution, create or use a custom publisher, migrate from sandbox environments, administer environments, configure environments
Manage applications
May include but is not limited to: Manage applications using the Dynamics 365 Administration Center, manage Dynamics 365 applications using solutions
Perform system administration
May include but is not limited to: Configure connection roles, configure language and locales, configure currencies, configure subjects, configure custom help, configure session and inactivity timeouts, manage global audit settings, configure audit user access, manage audit logs, manage entity and field auditing, configure relevant search, configure QuickFind settings, configure categorized search
Perform quality assurance
May include but is not limited to: Create system, performance, unit, and regression testing scripts, perform performance tuning, perform optimization testing, verify network capacity and throughput by using the Dynamics 365 Diagnostics Tool, perform data query performance
Manage solutions
May include but is not limited to: Create solutions, export solutions, import solutions, distribute solutions and patches

Preparation options

Self-paced training

Find classroom and online training

Who should take this exam?
Candidates for this exam are functional consultants who have access to the features and functionality of the enterprise licensed product. As a functional consultant, the candidate is aware of bundled versions of features but does not primarily work with these bundled products.

Candidates are primarily responsible for configuring the system to meet client needs, performing design tasks related to implementing new features and functionality, and implementing and testing system changes.

Candidates plan the functional design for solutions, implement an application lifecycle management (ALM) process, migrate data and objects from legacy and external systems, integrate Power Platform with other systems, and manage the Power Platform environment.