Format: Multiple Choice
Duration: 90 Minutes
Number of Questions: 50
Passing Score: 67%
Validation: This exam has been validated against 22A/22B
Policy: Cloud Recertification
Earn associated certifications Passing this exam is required to earn these certifications. Select each certification title below to view full requirements.
Oracle Field Service 2022 Certified Implementation Professional
Prepare to pass exam: 1Z0-1003-22
An Oracle Field Service Cloud Service 2022 Certified Implementation Professional has demonstrated the skills and knowledge required to implement and use Oracle Field Service Cloud. Individuals who attain this certification are able to configure user, resource, and activity types, configure business rules settings and work skills, configure calendars and display settings, create filters, configure a Routing Plan, and configure Workflow Manager, Quota Management and service requests. Current training and hands-on practice are recommended.
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Review exam topics
Resources and Resource Types
Describe Resource and Resource Type Settings
Configure Resources and Resource Types
Users and User Types
Describe Users and User Type Settings
Configure User Types
Activities and Activity Types
Describe Activities and Activity Type Features
Configure Activity Types
Create an Activity Link Template
Describe Activity Time Windows
Inventory and Inventory Types
Describe Inventory Use and Inventory Types
Work Skills
Explain the Usage of Work Skills
Work Zones
Explain the Usage of Work Zones
Calendar Options
Explain the Calendar Capabilities in OFS
OFS Global Settings
Explain Business Rules Settings
Configure Business Rules
Configure Display Settings
OFS Screen Configurations
Describe the Custom Property Types
Create a Custom Property
Configure Core Application Screens
Explain the Capabilities of OFS Forms
Configure a Form
Configure the Workflow Manager
Filters
Explain the Usage of Filters within OFS
Create a Filter
Routing and Statistics
Explain Duration and Travel Statistics
Describe Routing Plan Capabilities
Describe Routing Optimization Options
Quota, Capacity and Booking
Describe Quota, Capacity and Booking Options
Configure a Capacity Area
Collaboration
Describe Collaboration Features
OFS Integration Options
Describe the Various Launch Conditions
Configure a Message Scenario
Explain OFS API Capabilities
Explain the Capabilities of OFS Applications
Where’s My Technician?
Explain the Capabilities of the Where’s My Technician Theme
Plug-in Framework
Understand the Capabilities of the OFS Plug-in Framework
QUESTION 1
Which two default attributes serve as stand-alone keys for work zones?
A. Service Code
B. Completion Code
C. Fault code
D. Zip code
E. Travel area
F. City
Answer: DE
Explanation:
QUESTION 2
A customer wants to configure the OFSC GUI to show when a resource has not activated their route
by the exact planned shift start time and send an email to the resource’s supervisor.
Which two options are true regarding how this requirement is supported?
A. Configuring a message scenario using the launch condition “Route is not activated” will also enable the Alert Setting “Route has not been started x minutes after the start time of resource work day”.
B. The Alert Setting “Route has not been started x minutes after the start time of resource work day” should be configured for 1 minute(s).
C. The Alert Setting “Route has not been started x minutes after the start time of resource work day” should be configured for 0 minute(s).
D. The configuration related to email notification must be performed in the Message Scenarios.
Answer: AB
Explanation:
QUESTION 3
A utility company sees several “New Connect” activities being dropped into the routing bucket during the day.
They want “Meter Read” activities to be removed from the technician’s route so that the “New
Connect” activities can be assigned if the technician qualifies for the activity
They enabled reoptimization in their route plan and created a reoptimization filter targeting the
“Meter Read” activities.
What additional settings are required in the route plan to meet the desired behavior?
A. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an
activity for “Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an
activity for “New Connect” in activities in the routing bucket to “Low”.
B. Set the reoptimization goal to “Reduce Overdue”. Then set cost of not assigning an activity for
“Meter Read” on activities in existing routes to “High”, whereas cost of not assigning an activity for
“New Connect” in activities in the routing bucket to “Normal”.
C. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an
act or “Meter Read” on activities in existing routes to “Low”, whereas cost of not assigning an
activity for “New Connect” in activities in the routing bucket to “High”.
D. Set the reoptimization goal to “Assign high priority activities”. Then set cost of not assigning an
activity for “Meter Read” on activities in existing routes to “Highest”, whereas cost of not assigning
an / for “New Connect” in activities in the routing bucket to “Normal”.
Answer: D
Explanation:
QUESTION 4
A technician has been assigned a scheduled activity that he or she needs to perform later in the day.
Their company has a policy that their technicians perform some advance testing as an administrative
task prior to the activity.
Which option would enable them to account for their time performing these tasks?
A. selecting “Prework” from within the activity In OFSC Mobility
B. adding a new “Prework” custom property to the “Edit/View activity” context in OFSC Mobility
C. creating a “start-after” link template between the preliminary work and the scheduled work
D. creating a “start-before” link template between the preliminary work and the scheduled work
Explanation:
Answer: B
Reference https://docs.oracle.com/cloud/august2017/fieldservicecs_gs/FAADU/Administration.htm