The Microsoft Certified Desktop Support Technician or MCDST certification as it’s commonly known is an IT certification especially designed for the people who are aiming for a career in Desktop support. It is an entry level certification meant for the professionals who have a minimum six months of experience in working in Windows XP environment in any organization. It is expected that the candidates must have the knowledge and expertise in the configuration and troubleshooting of Windows XP Professional and the experience in using the programs like Internet explorer, Outlook express and MS office application to clear MCDST certification.
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The certification is designed to help you attain the skills needed to deal with problems and issues of real world situation. Also, if you are looking forward to get your profile equipped with more advanced Microsoft certifications, then getting an MCDST certification becomes quite compulsory, as it is like an introductory certification for those certifications.
This certification not only gives you a professional edge over our competitors, it also enhances your knowledge in performing day to day computing tasks in a better way. Furthermore, your employer would get an impression that you are really quite serious about the improvement of your work and career. In short, getting yourself an MCDST certification would help you get a good start in the IT industry which you always sought.
It concentrates on the technical aspects of the support in that environment, so even the exam is entirely focused on the troubleshooting and resolution of the issues related to any Microsoft product. The certification is in way meant to test one’s customer skills, but solely his technical expertise in the Windows environment. However, if you are really interested in grooming your customer skills as well, you can go for a Help Desk Analyst certification from HDI along with MCDST certification.
To get the certification you must pass two exams, both of which have multiple choice questions. The Exam 70-271 covers the syllabus on supporting users and troubleshooting various technical issues in a Windows XP operating system, while the Exam 70-272 is all about supporting and troubleshooting applications installed on Windows XP.