C2070-586 IBM Case Manager V5.1

Test information:
Number of questions: 66
Time allowed in minutes: 90
Required passing score: 68%
Test languages: English

Related certifications:
IBM Certified Solution Designer – Case Manager V5.1

The test contains seven sections totaling 66 multiple-choice questions. The percentages after each section title reflect the approximate distribution of the total question set across the sections.

Section 1 – Planning/Architecture/Installation/Configuration (21%)
Demonstrate understanding of IBM Case Manager Architecture
Identify solutions best addressed by Case Manager
Identify minimum installation requirements
Identify key differences between development and production environments
Identify integrated product capabilities including licensing
Demonstrate knowledge of project areas
Demonstrate knowledge of add-on software

Section 2 – Designing a Case Solution (39%)
Demonstrate an understanding of the Case Manager object model
Demonstrate an understanding of Case Builder and it’s Artifacts
Demonstrate an understanding of Case Task and Process Fragments
Demonstrate an understanding of Case Client and Space Templates
Demonstrate an understanding of the security model
Demonstrate an understanding of custom business space pages
Demonstrate an understanding of IBM Case Manager bundled components
Demonstrate an understanding of integration scenarios

Section 3 – Deploying and Testing a Case Solution (8%)
Demonstrate an understanding of the deployment structure and its limitations
Demonstrate an understanding of solution templates

Section 4 – Extending a Case Management Solution (14%)
Demonstrate knowledge of integrating custom widgets, eForms, iLog JRules and analytics customization
Identify P8 capabilities to extend Case Manager capabilities
Identify IBM BPM capabilities to extend Case Manager capabilities

Demonstrate an understanding of building a custom application using REST service APIs

Section 5 – Migrating a Solution to a Production Environment (9%)
Understanding of the uses for CMAC and FileNet Deployment Manager
Demonstrate an understanding of requirements and steps to deploy to production
Demonstrate an understanding of configuring security in a production environment

Section 6 – Business Metrics and Analytics (9%)
Understanding knowledge of Case Analyzer
Understanding knowledge of Cognos RTM
Understanding knowledge of Content Analytics

IBM Certified Solution Designer – Case Manager V5.1

Job Role Description / Target Audience
This certification test certifies that the successful candidate has the knowledge to create the theoretical and/or detailed technical design of an application, solution, and infrastructure using IBM Case Manager v5.1 (ICM). Provide expertise to evaluate and choose between alternatives; assist with balancing costs with capabilities and priorities. Identify products / technologies / processes to be included, and determine points of required integration and customization. Identify sizing and capacity issues, as well as conflicts with existing processes or environments.

Recommended Prerequisite Skills

Before preparing for this certification, the following knowledge and skills are recommended and assumed:
Knowledge of IBM Case Manager
Knowledge of P8 Administration
Knowledge of P8 Business Process Management
Knowledge of P8 Content Manager
Knowledge of Business Space
Knowledge of WebSphere Application Server
Knowledge of Web 2.0 development

QUESTION 1
Which two components are optional add-on licenses with the IBM Case Manager core product
offering? (Choose two.)

A. IBM Forms
B. IBM Case Analyzer
C. IBM FileNet eForms
D. Content Search Services
E. WebSphere Process Server

Answer: A,E

Explanation:

QUESTION 2
Within the scope of ICM databases created, which statement is true?

A. The Process Engine database can only run on DB2.
B. The Business Space database can only run on DB2.
C. The Case Analyzer database can co-exist with the CE database.
D. The Process Engine database can co-exist with the CE database.

Answer: D

Explanation:

QUESTION 3
Which program is prohibited to be used with IBM Case Manager as per the licensing terms?

A. Lotus Widget Factory (of IBM Mashup Center)
B. Case Manager crawler (of IBM Content Analytics)
C. Web chat client (of IBM Lotus Sametime Proxy Server)
D. Rule Execution Server (of IBM WebSphere ILOG JRules)

Answer: A

Explanation:

QUESTION 4
What is a reason to use iLog within the context of an ICM Solution?

A. To intelligently assign case workers to tasks.
B. To obtain additional Case Data from an external system.
C. To update a case property field after a step is completed.
D. To obtain a priority from a database call via a stored procedures.

Answer: A

Explanation:

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