ITIL® 4 Managing Professional Transition
Designed for candidates who have already invested in ITIL v3, the ITIL 4 Managing Professional Transition module provides a straight-forward transition path across to ITIL 4.
The Transition module enables candidates to gain the up-to-date skills and knowledge needed to navigate the digital service economy, whilst recognising their previous achievements. It consists of a mandatory 5-day training and exam at the end of the course. Successful candidates are awarded the ITIL 4 Managing Professional designation.
The Transition module covers the key concepts introduced in ITIL 4 Foundation, as well as important elements of the below modules from ITIL 4 Managing Professional:
ITIL 4 Specialist Create, Deliver and Support
ITIL 4 Specialist Drive Stakeholder Value
ITIL 4 Specialist High Velocity IT
ITIL 4 Strategist Direct Plan and Improve.
Examkingdom PeopleCert ITIL-4-Transition Exam pdf,
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To qualify for the transition module, candidates need to hold ITIL v3 Expert or a minimum of 17 credits from ITIL v3 qualifications.
Important Notice: Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. Accredited training can only be purchased as part of a package that includes the exam. All modules have ITIL 4 Foundation as a pre-requisite.
NOTE: This module in English has been discontinued on 30 September 2022, and this module in German will be discontinued on 31 March 2023. After that date, this module will only be available in Japanese. Candidates who want to start their ITIL 4 journey should first ITIL 4 Foundation.
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PREREQUISITES
BOOKING AN EXAM WHERE PREREQUISITES APPLY
Please ensure that before you book an exam where a prerequisite is required, you hold verified proof of completion of that prerequisite (i.e. certificate, or letter from AXELOS or former Examination Institute confirming you hold a current certification). Your examination results will be withheld until the correct prerequisite is provided to PeopleCert. If you are unable to provide the required prerequisite, then you will need to successfully complete the prerequisite before the higher-level exam result is released.
ITIL® Foundation Certificate in IT Service Management
Training through an Accredited Training Organisation
A minimum of 15 credits
Training through an Accredited Training Organisation
ITIL® Foundation Certificate in IT Service Management
ITIL® Foundation Certificate in IT Service Management
Training through an Accredited Training Organisation
QUESTION 1
An organization’s lead times and the flow of tasks across value streams are being impacted because tasks often sit waiting in queues.
Which technique can be used to overcome this challenge?
A. Clarifying definition of done’
B. Introducing a push system
C. Increasing batch sizes
D. Limiting work-in-progress
Answer: D
QUESTION 2
Which value chain activity ensures that products deliver stakeholder expectations for quality?
A. Design and transition
B. Engage
C. Obtain/build
D. Plan
Answer: A
QUESTION 3
An organization is undergoing a significant cultural change as a result of introducing Agile and DevOps practices.
How can managers use Toyota Kata to help employees adjust to these different ways of working?
A. By encouraging the practicing of routines to unlearn old habits and learn new ones
B. By creating detailed plans that predetermine how to approach large changes
C. By making hard decisions for the teams and providing step-by-step guidance
D. By encouraging widespread changes that involve the teams starting from scratch
Answer: A
QUESTION 4
Which statement about user communities is CORRECT?
A. User communities are created by service providers to investigate the cause of problems
B. Communities set up by users may be recognized and supported by service providers
C. Informal user communities should be disbanded and merged into official groups
D. Every user community should have at least one super-user
Answer: B